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Service Delivery Lead

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Careers Full time

Job Summary

We are seeking an experienced IT Service Delivery Manager to join our team at HR Services and Solutions Careers. As a key member of our organization, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.

Key Responsibilities

  • Manage the service and operations teams to deliver high-quality IT services
  • Resolve technical issues quickly and improve service quality
  • Work with customers to understand their needs and ensure IT and telecom systems operate efficiently
  • Manage service-related vendor relationships and drive customer satisfaction through proactive support and clear communication

Requirements

  • Blend of technical expertise and management experience with a strong IT services bias
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Fully expensed car or car allowance
  • Bonus and benefits package
  • Opportunity to work with a growing business and make a meaningful impact