IT Service Delivery Manager

4 days ago

Blackburn, Blackburn with Darwen, United Kingdom Hrservices Full time
Job Title: IT Service Delivery Manager

We are seeking an experienced IT Service Delivery Manager to join our team at Hrservices. As a key member of our operations team, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.

Key Responsibilities:
  • Manage the IT and telecoms support and operations teams, providing guidance on troubleshooting, customer service, and acting as an escalation point.
  • Oversee the day-to-day operations, ensuring optimal service levels and uptime.
  • Act as a lead or escalation point for major incidents and service outages, conducting analysis and implementing corrective measures to prevent recurrence.
  • Oversee project management of large installations.
  • Act as the technical and operations lead for a number of defined accounts, managing agreed customer operations meetings.
  • Monitor and ensure compliance with SLAs, performance metrics, and KPIs for all IT and telecom services.
  • Coordinate with relevant suppliers and service providers to ensure contractual obligations are met.
  • Ensure the engineering teams are fully trained on all products and services with the necessary accreditations if appropriate.
  • Manage existing and introduce relevant accreditations and certifications to support company strategy.
  • Ensure services comply with industry standards, regulations, and best practices.
Requirements:
  • 4+ years of experience in service management within the IT services industry.
  • Proven track record in managing teams and projects.
  • Strong understanding of IT products and services, particularly the Microsoft Suite.
  • Proficiency in CRM software and Microsoft Office Suite, ideally ConnectWise.

We offer a competitive salary, fully expensed car or car allowance, bonus, and benefits package. If you are a motivated and experienced IT professional looking for a new challenge, please apply with your CV and cover letter.

  • IT Service Delivery Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Hrservices Full time

    Job Title: Information Technology Service Delivery ManagerAt Hrservices, we are seeking an experienced IT Service Delivery Manager to oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key Responsibilities:Manage the IT and telecoms support and operations teams, providing guidance on troubleshooting,...

  • IT Service Delivery Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Hrservices Full time

    Job Title: Information Technology Service Delivery ManagerAt Hrservices, we are seeking an experienced IT Service Delivery Manager to oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key Responsibilities:Manage the IT and telecoms support and operations teams, providing guidance on troubleshooting,...

  • IT Service Delivery Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Hrservices Full time

    About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Hrservices. As a key member of our IT department, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key ResponsibilitiesService Delivery: Manage the IT and telecoms support and...

  • IT Service Delivery Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Hrservices Full time

    About the RoleWe are seeking an experienced IT Service Delivery Manager to join our team at Hrservices. As a key member of our IT department, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key ResponsibilitiesService Delivery: Manage the IT and telecoms support and...

  • IT Service Delivery Manager

    1 week ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Full time

    Job Title: IT Service Delivery ManagerOur client, a leader in their field, is seeking an experienced IT Service Delivery Manager to oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key Responsibilities:Manage the IT and Telecoms support and operations teams, providing guidance on troubleshooting, customer...

  • IT Service Delivery Manager

    1 week ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Full time

    Job Title: IT Service Delivery ManagerOur client, a leader in their field, is seeking an experienced IT Service Delivery Manager to oversee the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key Responsibilities:Manage the IT and Telecoms support and operations teams, providing guidance on troubleshooting, customer...

  • IT Service Delivery Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Full time

    IT Service Delivery ManagerOur client, a leader in their field, is seeking an experienced IT Service Delivery Manager to oversee the delivery of reliable IT and telecom services. As a key member of the team, you will be responsible for managing the service and operations teams, resolving technical issues quickly, and improving service quality.Key...

  • IT Service Delivery Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Full time

    IT Service Delivery ManagerOur client, a leader in their field, is seeking an experienced IT Service Delivery Manager to oversee the delivery of reliable IT and telecom services. As a key member of the team, you will be responsible for managing the service and operations teams, resolving technical issues quickly, and improving service quality.Key...

  • Service Delivery Manager

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Peel Technical Full time

    Service Manager Job DescriptionAt Peel Technical, we are seeking a highly skilled Service Manager to oversee the delivery of reliable IT and telecom services. As a key member of our team, you will be responsible for managing the service and operations teams, ensuring exceptional customer experience and service quality.Key Responsibilities:Manage the IT and...

  • Service Delivery Manager

    3 days ago

    Blackburn, Blackburn with Darwen, United Kingdom Peel Technical Full time

    Service Manager Job DescriptionAt Peel Technical, we are seeking a highly skilled Service Manager to oversee the delivery of reliable IT and telecom services. As a key member of our team, you will be responsible for managing the service and operations teams, ensuring exceptional customer experience and service quality.Key Responsibilities:Manage the IT and...

  • Employment Services Delivery Manager

    1 week ago

    Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time

    Employment Services Delivery ManagerWe are seeking an experienced Employment Services Delivery Manager to join our team at Newground Together. As a key member of our Commercial Employment & Skills team, you will play a crucial role in developing and delivering employment services that support individuals in East Lancashire.Key Responsibilities:Manage the...

  • Employment Services Delivery Manager

    1 week ago

    Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time

    Employment Services Delivery ManagerWe are seeking an experienced Employment Services Delivery Manager to join our team at Newground Together. As a key member of our Commercial Employment & Skills team, you will play a crucial role in developing and delivering employment services that support individuals in East Lancashire.Key Responsibilities:Manage the...

  • Employment Services Delivery Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time

    {"title": "Employment Services Delivery Manager", "content": "Job SummaryWe are seeking an experienced Employment Services Delivery Manager to join our team at Newground Together. As a key member of our Commercial Employment & Skills team, you will be responsible for managing the activities of our employment services in East Lancashire, ensuring that we meet...

  • Employment Services Delivery Manager

    2 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time

    {"title": "Employment Services Delivery Manager", "content": "Job SummaryWe are seeking an experienced Employment Services Delivery Manager to join our team at Newground Together. As a key member of our Commercial Employment & Skills team, you will be responsible for managing the activities of our employment services in East Lancashire, ensuring that we meet...

  • IT Service Delivery Director

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Careers Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to join our team at HR Services and Solutions Careers. As a key member of our organization, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key Responsibilities:Manage...

  • IT Service Delivery Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Full time

    Job Description:Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to join our team at HR Services and Solutions. As an IT Service Delivery Manager, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key...

  • Employment Services Delivery Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time

    Job SummaryWe are seeking an experienced Employment Services Delivery Manager to join our team at Together Housing. As a key member of our Commercial Employment and Skills team, you will play a crucial role in developing and delivering employment services that support individuals in East Lancashire.Key ResponsibilitiesManage the activities of our Commercial...

  • Employment Services Delivery Manager

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time

    Job SummaryWe are seeking an experienced Employment Services Delivery Manager to join our team at Together Housing. As a key member of our Commercial Employment and Skills team, you will play a crucial role in developing and delivering employment services that support individuals in East Lancashire.Key ResponsibilitiesManage the activities of our Commercial...

  • Service Delivery Lead

    3 weeks ago

    Blackburn, Blackburn with Darwen, United Kingdom HR Services and Solutions Careers Full time

    Job SummaryWe are seeking an experienced IT Service Delivery Manager to join our team at HR Services and Solutions Careers. As a key member of our organization, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.Key ResponsibilitiesManage the service and operations teams to...

  • Inventory and Delivery Manager

    1 day ago

    Blackburn, Blackburn with Darwen, United Kingdom Dunelm Full time

    About the RoleWe are seeking a highly motivated and organized Stock and Delivery Team Leader to join our team at Dunelm in Blackburn. As a key member of our store leadership team, you will be responsible for overseeing the efficient and productive management of our warehouse and delivery operations.Key ResponsibilitiesManage and maintain accurate inventory...