IT Service Delivery Manager
3 weeks ago
We are seeking an experienced IT Service Delivery Manager to join our team at Hrservices. As a key member of our IT department, you will be responsible for overseeing the delivery of reliable IT and telecom services, ensuring an exceptional customer experience.
Key Responsibilities:- Manage the IT and telecoms support and operations teams, providing guidance on troubleshooting, customer service, and acting as an escalation point.
- Oversee the day-to-day operations, ensuring optimal service levels and uptime.
- Act as a lead or escalation point for major incidents and service outages, conducting analysis and implementing corrective measures to prevent recurrence.
- Oversee project management of large installations.
- Act as the technical and operations lead for a number of defined accounts, managing agreed customer operations meetings.
- Monitor and ensure compliance with SLAs, performance metrics, and KPIs for all IT and telecom services.
- Coordinate with relevant suppliers and service providers to ensure contractual obligations are met.
- Ensure the engineering teams are fully trained on all products and services with the necessary accreditations if appropriate.
- Manage existing and introduce relevant accreditations and certifications to support company strategy.
- Ensure services comply with industry standards, regulations, and best practices.
- 4+ years of experience in service management within the IT services industry.
- Proven track record in managing teams and projects.
- Strong understanding of IT products and services, particularly the Microsoft Suite.
- Proficiency in CRM software and Microsoft Office Suite, ideally ConnectWise.
We offer a competitive salary, fully expensed car (or car allowance), bonus, and benefits package. If you are a motivated and experienced IT professional looking for a new challenge, please apply with your CV and cover letter.
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Blackburn, Blackburn with Darwen, United Kingdom Together Housing Full time{"title": "Employment Services Delivery Manager", "content": "Job SummaryWe are seeking an experienced Employment Services Delivery Manager to join our team at Newground Together. As a key member of our Commercial Employment & Skills team, you will be responsible for managing the activities of our employment services in East Lancashire, ensuring that we meet...
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