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Senior Wholesale Roaming Manager

1 month ago

London, Greater London, United Kingdom Sky UK Full time
Unlock Your Potential as a Wholesale Roaming Manager at Sky UK

Are you a seasoned professional with a passion for wholesale roaming and a knack for building strong relationships? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you

About the Role

We're seeking an experienced Wholesale Roaming Manager to join our team at Sky UK. As a key member of our commercial team, you'll be responsible for developing and maintaining strong relationships with our operational/technology teams and 3rd party providers to ensure the delivery of high-quality service and experience to our wholesale roaming B2B customers.

Key Responsibilities
  1. Manage the incident, request, and change processes for our wholesale roaming B2B customers, ensuring high performance, accurate reporting, and implementing service improvement activities as needed.
  2. Oversee the escalation process for tickets raised by wholesale roaming B2B customers, coordinating resolving parties, effective communication with stakeholders, and conducting post-incident reviews.
  3. Handle problem management for issues raised by wholesale roaming B2B customers, analyzing root causes, and preventing future incidents.
  4. Introduce and establish quality assurance and performance management frameworks across teams, ensuring proper tracking and metrics.
  5. Lead internal and B2B wholesale roaming customer service review meetings covering performance, service improvements, quality, and processes.
  6. Support the Roaming Manager and Commercial Account Manager in optimizing costs and maximizing revenue potential for Sky Mobiles group.
  7. Devise and negotiate complex deal structures across various products and services to meet pricing targets for wholesale roaming B2B customers.
  8. Manage operational tasks requiring cross-departmental collaboration, such as billing queries/disputes, price list administration, and notification support.
  9. Collaborate with Legal teams to draft, clarify, and execute partner agreements, ensuring compliance with commercial/legal conditions.
  10. Ensure Sky Mobile remains compliant with relevant wholesale regulations, working with Regulatory, Compliance, and Risk teams to provide recommendations.
What We Offer

As a Wholesale Roaming Manager at Sky UK, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. You'll also be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences.

Requirements

To be successful in this role, you'll need a deep knowledge of a mobile network operator or MVNO, preferably within a roaming wholesale department. A degree in Business or a related field is also essential. Additionally, you'll need strong stakeholder engagement, relationship-building, and influencing skills.

We're an equal opportunities employer and welcome applications from all candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.