Senior Wholesale Roaming Manager

1 month ago

London, Greater London, United Kingdom Sky UK Full time
Job Summary:

As a Senior Wholesale Roaming Manager at Sky UK, you will be responsible for developing and maintaining strong relationships with our operational/technology teams and 3rd party providers to ensure the delivery of high-quality service and experience to our wholesale roaming B2B customers. You will manage the incident, request, and change processes for our wholesale roaming B2B customers, ensuring high performance, accurate reporting, and implementing service improvement activities as needed. Additionally, you will oversee the escalation process for tickets raised by wholesale roaming B2B customers, coordinating resolving parties, effective communication with stakeholders, and conducting post-incident reviews. You will also handle problem management for issues raised by wholesale roaming B2B customers, analyzing root causes, and preventing future incidents. Furthermore, you will introduce and establish quality assurance and performance management frameworks across teams, ensuring proper tracking and metrics. You will lead internal and B2B wholesale roaming customer service review meetings covering performance, service improvements, quality, and processes. You will also support the Roaming Manager and Commercial Account Manager in optimizing costs and maximizing revenue potential for Sky Mobiles group. You will devise and negotiate complex deal structures across various products and services to meet pricing targets for wholesale roaming B2B customers. You will manage operational tasks requiring cross-departmental collaboration, such as billing queries/disputes, price list administration, and notification support. You will collaborate with Legal teams to draft, clarify, and execute partner agreements, ensuring compliance with commercial/legal conditions. You will ensure Sky Mobile remains compliant with relevant wholesale regulations, working with Regulatory, Compliance, and Risk teams to provide recommendations. You will have strong stakeholder engagement, relationship-building, and influencing skills.

Requirements:

A deep knowledge of a mobile network operator or MVNO, preferably within a roaming wholesale department. A degree in Business or a related field. Knowledge of wholesale international roaming and associated services, with experience in negotiating commercial terms.

About Sky UK:

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Just so you know: if your application is successful, we'll ask you to complete a criminal record check.

What We Offer:

Sky Q, for the TV you love all in one place. The magic of Sky Glass at an exclusive rate. Discounted mobile and broadband. A wide range of Sky VIP rewards and experiences.

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