Head of Employee Experience and Services

3 weeks ago


Tadley, Hampshire, United Kingdom AWE Plc Full time
About the Role

AWE Plc is seeking a highly experienced Head of People Services to lead the People Services team and deliver efficient, high-quality people services across the organisation.

The successful candidate will be responsible for overseeing the end-to-end employee lifecycle, including employee and manager queries about processes and system navigation, informal coaching and advice to line managers applying HR policies, and complex employee relations case management.

The role requires the development and implementation of a digital strategy across the People & Places function, ensuring the People services processes and interfaces are employee centric and digitally enabled as part of an agreed service catalogue.

The ideal candidate will have proven experience of designing and delivering digital strategy, understanding of AI/evolving technology capability, and strong technical capability and application knowledge.

What You'll Do
  • Provide a controlling mind for the digital strategy across the People & Places function; shape and innovate the future of people applications and their role in driving process, experience and insight efficiency
  • Lead the people strategy for the adoption of AI, working closely with the IS function
  • Build strong external networks across the service delivery and digital experience and analytics space
  • Ensure the seamless delivery of People services, execution of HR policies and procedures, implementation of best practice, and service excellence demonstrated though key performance indicators and defined service standards that effectively balances strategic thinking and detailed operational delivery in a high pace and demanding service area, using professional judgement to drive decision making in a safety critical environment
  • Be an inspirational team manager and leader, ensuring resource and workload is organised effectively, team members have the capability and tools to perform to a high standard, the right support is in place to enable strong team well-being and resilience in what can be a very challenging work area, and ensuring high performance standards are delivered
  • Collaborate effectively across the People & Places function and AWE's Trade Unions, building trusted and credible relationships which can be used to drive and influence the effectiveness and consistency of the People Service agenda in keeping with AWE's People Experience strategy
  • Develop and implement the People & Places technology roadmap, ensuring People Data architecture is fit for purpose and HRIS capability meets the needs of the business
  • Deliver a high performance People service, according to defined service standards and key performance indicators
  • Lead and manage a team of HR professionals ensuring high performance, capability, engagement and well-being
  • Ensure fit for purpose people centric Policies, procedures, tools and resources are implemented and continuously reviewed and maintained to meet business requirements
  • Lead and deliver the digital strategy for People and Places function
  • Deliver thought leadership and innovate application use to deliver efficiencies and improved insight


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