Customer Service Lead
1 day ago
We are seeking an experienced Customer Service Lead to join our team in Cheltenham. As a key member of our program management team, you will be responsible for leading cross-functional teams to deliver business objectives and ensuring customer satisfaction.
The ideal candidate will have a strong background in program management, excellent communication skills, and the ability to analyze and resolve problems.
Key Responsibilities:
- Lead cross-functional teams to achieve business objectives
- Drive customer satisfaction through effective communication and problem-solving
- Manage production of units from the factory to ensure timely delivery
- Oversee financial disputes and ensure export compliance
- Work with manufacturing, engineering, and quality to manage RMA's (zero flight hour reworks)
- Support customer visits and assessments
- Manage forecasting of production of units and support implementation of product re-designs
- Lead obsolescence management on the product line
Qualifications/Requirements:
- Bachelor's degree or equivalent experience (3-5 years)
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Established project management skills
Salary Range: £50-£70 per hour via Umbrella
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