Customer Service Specialist

2 days ago


Cheltenham, Gloucestershire, United Kingdom Screwfix Full time
Overview of the Role

We are seeking a highly skilled Retail Assistant to join our team at the Cheltenham Screwfix Branch. As a key member of our store staff, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the sales process.

Key Responsibilities:
  • Welcome and assist customers in finding the products they need, offering expert advice and guidance where required.
  • Maintain a high level of product knowledge to ensure customers receive accurate information and make informed purchasing decisions.
  • Work collaboratively with colleagues to achieve sales targets and maintain a positive store atmosphere.
  • Contribute to visual merchandising displays and maintain store appearance to meet company standards.
  • Process transactions accurately and efficiently, handling cash and credit payments, as well as operating a point-of-sale system.
Requirements:
  • A competitive salary of £10-12 per hour, based on experience.
  • 28 days annual leave (including an allowance for Bank Holidays), increasing with length of service, up to a maximum of 33 days annual leave.
  • An award-winning company pension scheme - up to 14% Kingfisher contribution.
  • Lifetime cover.
  • 20% discount with Screwfix and B&Q.
  • Discounted healthcare.
  • Company share save schemes.
  • Excellent training and ongoing development opportunities.
About Us:

Screwfix is a leading supplier of trade tools and materials, dedicated to providing exceptional customer service and supporting the growth of the construction industry. Our stores offer a wide range of products, including power tools, hand tools, building materials, and more. We pride ourselves on our fast-paced and dynamic work environment, where every team member has the opportunity to learn and grow with us.



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