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Internal Sales Coordinator

2 months ago

Wednesbury, Sandwell, United Kingdom Reed Full time
Internal Sales Administrator

We are seeking a highly organized and detail-oriented Internal Sales Administrator to join our team at Reed Wolverhampton. As a key member of our commercial team, you will play a crucial role in supporting our client's sales efforts and providing exceptional customer service.

Key Responsibilities:
  • Support the Commercial Manager in obtaining and prompting enquiries from existing customers.
  • Respond to all customer enquiries professionally and within agreed timescales.
  • Administer customer orders efficiently, ensuring accuracy and timely placement within the correct mill program to meet delivery requirements.
  • Manage stock levels within agreed limits, regularly reviewing customer credit limits and order books.
  • Continually improve the standard of service provided to every customer, taking ownership of customer complaints to ensure satisfactory outcomes.
  • Develop personal skills and knowledge to enhance the effectiveness of your role, seeking feedback and completing objectives for improvement.
Requirements:
  • Experience in a similar role, 2 years +
  • Strong customer service skills, with the ability to build relationships and adapt to different personalities.
  • Competent computer skills, particularly in Word & Excel, with the ability to create spreadsheets and construct formulas.
  • Excellent communication skills, both written and verbal, with a positive and clear approach.
Benefits:
  • 23 days holiday plus the option to buy up to 3 additional days.
  • Work from home one day a week after a 6-month probation period.
  • Auto-enrolled pension with a 4% contribution.
  • Flexi-time options
  • Standard working hours from 8:50 am to 5 pm, with an early finish on the last Friday of the month at 2 pm.
  • Annual salary review and opportunities for progression into sales.
  • Employee assistance programme available 24/7.
  • Access to a health hero service, akin to a GP line.
  • Wider wallet access for online discounts, including food, restaurants, and cinema.