Back Office Operations Manager

3 days ago


London, Greater London, United Kingdom Regional Recruitment Services Full time

Regional Recruitment Services is seeking an experienced Back Office Operations Manager to oversee our back-office operations. This role requires excellent organisational abilities, expertise in scheduling and planning, and a strong understanding of street works processes.

The successful candidate will lead a team of two schedulers/planners and a customer/data liaison professional, ensuring smooth operations and directly contributing to the successful delivery of our smart metering projects.

We are looking for someone who can establish and refine essential processes, familiarise themselves with the project platform, and contribute to process improvement in back-office operations to enhance overall efficiency.

Key Responsibilities:

  • Lead, support, and oversee the back-office team.
  • Assign tasks and monitor team performance.
  • Supervise the creation and management of schedules for smart metering installations and street works.
  • Ensure all activities are scheduled in line with local authority requirements and operational priorities.
  • Manage the customer/data liaison professional to ensure all customer interactions and data handling meet company standards.

Requirements:

  • Demonstrated experience in scheduling and planning, preferably within the utilities sector or a related field.
  • In-depth understanding of street works procedures, including permits and compliance with regulations.
  • Proficient in data management and the use of reporting tools.

Benefits:

  • Competitive annual salary of £55,000.
  • Initial base at the Affinity Hub until March 2025, with operations relocating to new offices thereafter.
  • Opportunity to join a growing team and contribute to a leading project.
  • Flexible work-from-home options.


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