Retail Operations Director
1 week ago
Jollyes, the award-winning UK pet retailer, is seeking an exceptional leader to drive the success and growth of our northern retail operations. As Head of Retail (North), you will oversee all our retail operations in the North half of the UK, leading a team of 6-8 direct reports and mentoring them to achieve success across various KPI metrics.
Key Responsibilities:- Drive accountability and ownership for customers across all regions, developing colleagues to feel responsible for and competent in growing loyalty by creating outstanding experiences.
- Oversee the execution of new store openings and refits, ensuring they are completed on time, within budget, and to the required standards.
- Deliver a consistent and integrated omnichannel customer experience that is seamless across all channels.
- Lead the area with robust commercial and operational principles, prioritizing, planning, and directing activities and action plans that deliver a high-performance way of working and meet the agreed financial, people, customer, and operations objectives with diligent cost and resource planning.
- Ensure succession, recruitment, training, and ongoing development of colleagues is being delivered, resulting in excellent colleague engagement and excellent customer outcomes.
- Develops, owns, and communicates the short, medium, and long-term plans to the area to ensure all colleagues have a shared vision and purpose.
- Implements a consistent approach to performance through effective one-to-ones and insightful reviews.
- Develop a culture and capability that proactively and systematically identifies opportunities to develop and roll out enhanced operational processes to deliver better service for our customers with a consistent brand experience.
- Analyzes and interprets information and statistics to identify opportunities to improve productivity and performance.
- Ensure the stores and regions comply with all company policies and procedures, completing regular site visits and effective communication.
- Expert knowledge of Retail Operations through previous experience of multi-site retail management, building high-performing teams with a strong understanding of a customer service culture.
- Effective organizational and communication skills, able to communicate messages at all levels.
- Ability to impact and influence others without direct line authority.
- Resilient leader who strives for results with highly developed leadership and coaching skills.
- P&L management with excellent numerical and analytical skills, able to translate data into insights and actions.
- Engaging presentation skills, able to deliver with confidence and clarity to get key messages across.
- Experience managing remote teams and maintaining successful and productive working relationships.
- Confident leadership style, comfortable with challenging the status quo.
- High degree of problem-solving associated with operational challenges.
Jollyes is an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. We are committed to providing exceptional customer experiences and creating a positive work environment for our colleagues. If you are a motivated and experienced retail leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Retail Operations Director
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Jollyes-The Pet People Full timeHead of Retail (North)Jollyes, the award-winning UK pet retailer, is seeking an exceptional leader to drive the success and growth of our northern retail operations. As Head of Retail (North), you will be responsible for overseeing all our retail operations in the North half of the UK, with a focus on delivering outstanding customer experiences, driving...
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Retail Operations Director
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Jollyes-The Pet People Full timeHead of Retail (North)Jollyes, the award-winning UK pet retailer, is seeking an exceptional leader to drive the success and growth of our northern retail operations. As Head of Retail (North), you will be responsible for overseeing all our retail operations in the North half of the UK, with a focus on delivering outstanding customer experiences, driving...
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