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Retail Operations Director
2 months ago
We are seeking an experienced retail leader to head up our northern retail operations as our Head of Retail (North). This is a newly created role that will oversee all our retail operations in the North half of the UK, with a southern counterpart covering the South sites.
Key Responsibilities- Oversee the execution of new store openings and refits, ensuring they are completed on time, within budget, and to the required standards.
- Lead the area with robust commercial and operational principles, prioritizing, planning, and directing activities and action plans that deliver a high-performance way of working and meet the agreed financial, people, customer, and operations objectives with diligent cost and resource planning.
- Ensure that succession, recruitment, training, and ongoing development of colleagues are being delivered, resulting in excellent colleague engagement and excellent customer outcomes.
- Develops, owns, and communicates the short, medium, and long-term plans to the area to ensure all colleagues have a shared vision and purpose.
- Implements a consistent approach to performance through effective one-to-ones and insightful reviews.
- Develop a culture and capability that proactively and systematically identifies opportunities to develop and roll out enhanced operational processes to deliver better service for our customers with a consistent brand experience.
- Analyses and interprets information and statistics to identify opportunities to improve productivity and performance.
- Ensure the stores and regions comply with all company policies and procedures, completing regular site visits and effective communication.
- Expert knowledge of Retail Operations through previous experience of multi-site retail management, building high-performing teams with a strong understanding of a customer service culture.
- Resilient leader who strives for results with highly developed leadership and coaching skills.
- P&L management with excellent numerical and analytical skills, able to translate data into insights and actions.
- Full UK driving license to be able to drive between sites to carry out the role.
Jollyes are an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. We are a trusted brand and employer, recognized for our commitment to customer service and colleague engagement.
