Retail Operations Director

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

Transforming the Beauty Retail Experience

The Retail Operations Director at Sephora will be responsible for creating a retail environment that showcases the brand's commitment to excellence. This role requires a leader who can elevate store operations to the highest standards, inspire the team to deliver exceptional customer service, and drive sales performance.

Key Responsibilities:

  • Embody the Sephora Attitude and set an example for the team.
  • Provide support to the team in difficult situations to ensure client satisfaction.
  • Coach and train the team extensively to meet operational Key Performance Indicators (KPIs).
  • Take leadership on the sales floor and ensure effective floor management.

Sales and Revenue Growth:

  • Inspire the team to achieve operational KPIs and educate them on how these contribute to commercial KPIs.
  • Reinforce sales policies and techniques established at Sephora University with team members.
  • Ensure adequate stock levels to drive sales targets for selective, exclusive, and Sephora Collection products.

Operations and Efficiency:

  • Ensure availability of beauty tools to achieve desired market share for services.
  • Share and celebrate achievements with colleagues to motivate the team.

About Sephora:

Sephora is a beauty community that inspires its customers, empowers its teams, and helps them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.



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