Third Party Liability Claims Handler
5 days ago
CV-Library is seeking a skilled and motivated individual to join our fast-growing business as a Third Party Liability Claims Handler. The ideal candidate will be able to work independently, manage a caseload of claims, and meet customer expectations while adhering to client Service Level Agreements (SLAs).
The successful candidate will have a salary of approximately £32,500 per annum, based on industry standards and location.
Key Responsibilities:
- Manage a caseload of third-party claims from inception to conclusion.
- Action new claims within 24 hours of receipt, following the client's agreed validation process.
- Provide excellent customer service, answering enquiries by phone, email, or in writing, using the correct greeting and Data Protection Act (DPA) procedure.
- Educate customers on their rights and responsibilities, dealing with enquiries in a clear and concise manner.
- Escalate any expressions of dissatisfaction in accordance with the agreed complaints process, ensuring customer expectations are met and SLAs are maintained.
- Ensure accurate calculation of claim reserves, payments, and Large Movement Reports, adhering to client procedures and service standards.
- Investigate and resolve claims in a professional, timely, and proactive manner, applying sound judgment and discretion.
Requirements:
The ideal candidate should possess strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment. They should be aware of motor fraud indicators and risk factors for large loss/catastrophic claims, including the escalation process, and ensure all policy and procedure documents are read and understood.
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