Customer Experience Manager Position

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Niyaa People Ltd Full time

We are currently seeking a skilled Customer Experience Manager to join our team at Niyaa People Ltd. This role will be based in the East Midlands area and will involve working collaboratively across all service areas to develop customer insight and feedback to continuously improve.

Main Responsibilities:

  • Develop customer insight and feedback to improve service areas
  • Oversee the development of Customer Engagement
  • Deliver service area budget management and business performance
  • Maintain and track report progress, maximising customer engagement
  • Ensure safeguarding in community engagement and development work

Requirements:

  • Strong management style with a minimum of 2 years' experience of customer engagement
  • Ability to develop and deliver a range of communication tools
  • Experience in setting up and maintaining partnerships with stakeholders
  • Developed strategies and action plans

Benefits:

  • Agile work style
  • Development and progressive training
  • Opportunity to work within an established organisation

How to Apply:



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