Customer Experience Associate

3 days ago


Lincoln, Lincolnshire, United Kingdom Screwfix Full time

Company Overview

Screwfix is a leading retailer of trade tools and equipment, dedicated to providing excellent customer service and supporting the growth of our customers' businesses.

Salary

The estimated salary for this role is £25,000 - £35,000 per annum, depending on experience and location.

Job Description

We are seeking a highly motivated and customer-focused Retail Assistant to join our team. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining high standards of store appearance and operations, and working collaboratively with colleagues to achieve sales targets.

Responsibilities

  1. Customer Service: Welcome customers into the store, understand their needs, and provide solutions to meet their requirements.
  2. Store Standards: Maintain high standards of store appearance, including product displays, stock levels, and overall cleanliness.
  3. Teamwork: Work collaboratively with colleagues to achieve sales targets, support new initiatives, and contribute to a positive store culture.

Qualifications and Skills

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing situations.
  • Friendly, flexible, and reliable with a positive attitude.
  • Previous retail experience or equivalent is desirable but not essential.

What's in it for me?

  1. Competitive salary and benefits package.
  2. Ongoing training and development opportunities.
  3. Opportunity to work with a leading retailer in the trade industry.
  4. Discounts on Screwfix products and services.


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