Customer Experience Associate

4 days ago


Lincoln, Lincolnshire, United Kingdom Hollywood Bowl Group Full time
Company Overview:
Hollywood Bowl Group is a leading experiential family entertainment company with a passion for bringing families and friends together for affordable fun and healthy competition. With 74 centres across the UK and 13 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we're proud to be ambitious market leaders in our field.

About the Role:
We are seeking an enthusiastic Customer Experience Associate to join our team As a Customer Experience Associate, you will play a key role in ensuring our customers have an enjoyable, excellent value-for-money experience with every visit. You will work closely with your colleagues to deliver outstanding customer service, creating lasting memories for our guests. This is a fantastic opportunity to develop your skills, knowledge, and career in a dynamic and fast-paced environment.

Key Responsibilities:
* Welcome customers at reception, host parties on the lanes, or serve food and drink from our bar and diner* Provide exceptional customer service, answering queries and resolving issues efficiently* Work collaboratively with colleagues to achieve sales targets and promote products* Maintain high standards of cleanliness and presentation throughout the centre* Participate in ongoing training and development to enhance your skills and knowledge* Adhere to company policies and procedures, promoting a safe and respectful work environment* Support the management team in achieving business objectives

What We Offer:
* An estimated salary of £18,000 - £20,000 per annum, depending on location and experience* Opportunities for career progression and professional development* Ongoing training and support to enhance your skills and knowledge* A fun and dynamic work environment with a passionate team* Access to exclusive discounts and benefits* The chance to be part of a leading experiential family entertainment company with a strong commitment to diversity and inclusion* A comprehensive induction programme to set you up for success* Regular feedback and coaching to help you achieve your goals

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