Service Team Leader

4 weeks ago


Lincoln, Lincolnshire, United Kingdom Pentagon Motor Group Full time

Job Introduction

Pentagon Motor Group is seeking a highly skilled Service Team Leader to join their Lincoln team. As a key ambassador for the Group, you will be the first point of contact for customers, providing an exceptional level of customer service from the very beginning.

Responsibilities of the role include:

  • Meeting and greeting customers, ensuring an excellent level of customer service.
  • Liaising with customers to understand their requirements and advising on the best solutions.
  • Maintaining Service/MOT Planners and Workshop Loading, advising customers and the Workshop on vehicle status.
  • Administration duties including pre-populating job cards and keeping customers informed on vehicle status.

The working hours for this role are Monday to Friday, 08:00am – 17:30pm.

Requirements

You will need to have:

  • Previous experience working in a similar role.
  • Experience of a busy, fast-paced office environment.
  • Exceptional customer service skills and a positive can-do attitude.
  • The ability to calm and manage difficult situations.
  • Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.
  • Strong administration skills and excellent attention to detail.

Prior experience working within a Motor Trade Aftersales setting would be advantageous for this role.



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