Service Team Leader

4 weeks ago


Lincoln, Lincolnshire, United Kingdom Pentagon Motor Group Full time

Job Overview

Pentagon Motor Group is seeking a highly skilled Service Team Leader to join their Lincoln team. As a key ambassador for the company, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our valued customers.

Key Responsibilities

  • Meet and greet customers, providing a warm and welcoming experience from the outset.
  • Liaise with customers to understand their requirements and provide tailored solutions.
  • Manage Service/MOT Planners and Workshop Loading, ensuring efficient workflow and effective communication with customers.
  • Take ownership of customer vehicle handovers, including release and return of courtesy vehicles.
  • Administer pre-populated job cards and maintain accurate records.
  • Keep customers informed of vehicle status and any additional actions or costs required.

Requirements

  • Previous experience in a similar role, preferably within a fast-paced office environment.
  • Exceptional customer service skills and a positive attitude.
  • Ability to manage difficult situations and maintain a professional demeanor.
  • Excellent organizational skills and attention to detail.
  • Willingness to learn and develop, with a team player mentality.

About Us

Pentagon Motor Group is committed to providing exceptional training and development opportunities, as well as realistic career paths for each member of our team. We pride ourselves on offering a comprehensive benefits package, including 30 days holiday per year, recommend a friend scheme, and discounted days out with family and friends.



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