Customer Service Specialist

5 hours ago


Nottingham, Nottingham, United Kingdom Page Personnel Finance Full time
About the Role

We are seeking a highly skilled and empathetic individual to join our team as a Customer Service Specialist in our Nottingham office. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Deliver outstanding customer service and support to clients, ensuring their needs are met and exceeded.
  • Work closely with clients to understand their individual circumstances and provide tailored solutions to support their financial wellbeing.
  • Stay up-to-date with regulatory and industry requirements, ensuring compliance and delivering high-quality service.
  • Use your judgment to assess the right outcome for each client, providing guidance and support to achieve their goals.
  • Support clients through challenging and sensitive situations, demonstrating empathy and understanding.
What We Offer
  • A competitive salary and benefits package, including 25 days paid holiday + bank holidays.
  • The opportunity to work mainly from home after the initial 12-week training period.
  • A temp-to-perm role with clear career progression opportunities.
  • A dynamic and inclusive work environment, with a focus on employee wellbeing and development.
Requirements
  • An excellent verbal communicator with a passion for delivering great customer service.
  • A natural problem solver with a focus on getting the right outcomes for clients.
  • A high level of resiliency and ability to deal with challenging situations.
  • A confident and personable individual with excellent interpersonal skills.


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