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Customer Service Specialist
2 months ago
We are seeking a highly skilled and empathetic individual to join our team as a Customer Service Specialist in our Nottingham office.
As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and supporting customers through challenging situations.
Key Responsibilities- Deliver outstanding customer service, ensuring that customers feel valued and supported.
- Assess customer circumstances, identify solutions, and provide guidance on credit options.
- Work collaboratively with customers to understand their needs, build trust, and achieve positive outcomes.
- Stay up-to-date with regulatory requirements, industry developments, and company policies to ensure compliance.
- A competitive salary and benefits package, including 25 days paid holiday + bank holidays.
- The opportunity to work in a dynamic, inclusive environment with a diverse team.
- Professional development and training to enhance your skills and career prospects.
- A flexible working arrangement, with the option to work from home after the initial 12-week training period.
- Excellent verbal communication and interpersonal skills.
- A passion for delivering exceptional customer service and a natural ability to empathize with customers.
- Strong problem-solving skills, with the ability to think critically and make informed decisions.
- A high level of resilience and adaptability, with the ability to manage challenging situations.