Customer Service Specialist

1 week ago

Nottingham, Nottingham, United Kingdom Reed Full time

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Reed. As a key member of our client's team, you will be responsible for providing exceptional customer service and support to our international clients.

Key Responsibilities

  • Process orders and send PO confirmations to clients
  • Organize and follow up on international shipments to ensure timely delivery
  • Manage international business queries and provide timely responses to clients
  • Communicate effectively with the warehouse to ensure order requirements are met
  • Ensure order compliance with distributor agreements and issue shipping documentation
  • Issue customer credits for complaints and correct improper invoicing
  • Follow up on overdue accounts and send reminders to ensure timely payments
  • Maintain ERP system with accurate customer data and price uploads
  • Handle quality complaints, including reception, verification, and coordination of product returns
  • Support the sales team with various requests and maintain documentation for audit purposes

Requirements

  • Meticulous attention to detail
  • Strong understanding of IT systems with excellent user skills
  • Empathetic, patient, and clear communication skills
  • Accountability and responsibility in managing tasks

About the Role

This is an exciting opportunity to work with a dynamic team and contribute to the success of our client's business. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this role.

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