Helpdesk Support Specialist

4 weeks ago

Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time
Job Summary

The BSOL Procurement Collaborative, hosted by University Hospitals Birmingham NHS Foundation Trust, provides procurement and supply chain services to UHB, Birmingham Women's and Children's NHS Foundation Trust, and the Royal Orthopaedic Hospital NHS Foundation Trust & Birmingham Community Healthcare NHS Foundation Trust.

The role will be based at the BSOL PC offices, Regent Court Birmingham.

Key Responsibilities
  1. Provide advice, guidance, and support for an efficient and professional Helpdesk service.
  2. Deliver excellent customer service to all users.
  3. Act as the main point of contact for emails and telephone calls from all wards, departments, and suppliers, making decisions on whether the post holder can deal with the query or pass it to the relevant section.
  4. Receive calls to the Helpdesk and follow agreed procedures for recording, initiating action, responding to customers, and updating the task management system.
  5. Liaise effectively with Supplier, Procurement, and Stores staff to ensure prompt resolution to customer enquiries.
  6. Activate Helpdesk job processes in accordance with agreed procedures.
  7. Keep all records accurately and confidentially.
  8. Prioritise all incoming work on a daily basis, including responding quickly and appropriately to urgent and important issues.
  9. Provide administrative support to Procurement, including word processing, typing/keyboard skills to produce correspondence, reports, and other documents, filing, photocopying, and scanning.
About Us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

  • Investing in the health and wellbeing of our staff, including a commitment to offering flexible working where possible.
  • Offering our staff a wide variety of training and development opportunities to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination, and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work.

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