IT Support Specialist

1 month ago


Birmingham, Birmingham, United Kingdom EA First Compass House Full time

EA First Compass House is seeking an IT Support Specialist to provide top-tier IT services to their clients. The successful candidate will have proven experience in a first-line IT support role and strong knowledge of Windows operating systems and Microsoft Office Suite.

The key responsibilities of this role include:

  • Providing first-line technical support to internal staff and external clients.
  • Efficiently diagnosing and resolving hardware and software issues.
  • Logging and managing support tickets via the helpdesk system.
  • Assisting with the setup and configuration of desktops, laptops, and IT equipment.
  • Offering user guidance and training on IT best practices.
  • Escalating complex issues to second-line support as needed.
  • Maintaining accurate records of IT assets and user accounts.

The ideal candidate will be customer-focused and dedicated to providing high-quality support.



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