Helpdesk Operator
1 month ago
We are seeking a highly organized and detail-oriented Helpdesk Operator to join our team at EQUANS. As a Helpdesk Operator, you will be the first point of contact for incoming telephone calls and service requests, ensuring that all issues are logged and resolved in a timely manner.
Key Responsibilities:- Receive, log, and update Helpdesk requests in a timely and efficient manner
- Ensure that all service requests are prioritized and dispatched accordingly
- Provide administrative support in maintaining Helpdesk records and filing systems
- Assist in the preparation and issue of Planned Maintenance Work Orders
- Support in the closing down of Reactive Work Orders
- Monitor and control the flow of all job requests
- Provide cover for colleagues during sickness, annual leave, etc.
- Attend and participate in Training courses as required
- A competitive salary banding of £24, - £ per annum
- Shift allowance and benefits package
- 24 days annual leave (plus public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks
- Strong administrative experience in a busy office environment
- Sound organisational/co-ordination skills
- Good interpersonal skills & telephone manner
- Proficient use of Microsoft Office applications
- Flexible approach to working
- NHS/Hospital experience advantageous
- Facilities Management experience advantageous
- Good Health & Safety knowledge
This role includes a Standard DBS check, therefore ability to pass is essential.
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