IT Support Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom CV-Library Full time
Job Title: IT Helpdesk Engineer

Are you passionate about IT and looking for a challenging role where you can grow your career? We have an exciting opportunity for a 1st Line Helpdesk Engineer to join our team in Coventry.

As a 1st Line Helpdesk Engineer, you will be the first point of contact for clients experiencing IT-related issues. Your key responsibilities will include troubleshooting and resolving technical problems, ensuring excellent service and satisfaction. This role is ideal for someone with a strong passion for IT, excellent communication skills, and a desire to advance their career in the technology sector.

Key Responsibilities:

  1. Provide first-line technical support to clients via phone, email, and ticketing systems
  2. Troubleshoot and resolve issues related to software, hardware, and networking
  3. Log, prioritise, and manage support requests, escalating issues when necessary
  4. Ensure all incidents are accurately documented and resolved within agreed service levels
  5. Assist with user account management (password resets, access rights, etc.)
  6. Maintain a high level of customer service and communication throughout each interaction
  7. Provide basic support for common IT applications (Microsoft Office, Windows OS, etc.)
  8. Collaborate with 2nd and 3rd Line Support teams for more complex issues
  9. Assist with IT equipment setup and maintenance where required


Requirements:

  1. Previous experience in an IT support or helpdesk role (preferred but not essential)
  2. Strong problem-solving skills with a logical approach to troubleshooting
  3. Familiarity with Windows operating systems and Microsoft Office applications
  4. Basic understanding of networking principles (e.g., TCP/IP, DNS, DHCP)
  5. Excellent communication skills, both written and verbal
  6. Ability to work independently as well as part of a team
  7. Customer-focused with the ability to remain calm under pressure


If you are looking to advance your career in the IT sector, we encourage you to apply now.

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