Helpdesk Support Specialist

4 weeks ago


Birmingham, Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job Summary

The Procurement Service Desk at University Hospitals Birmingham NHS Foundation Trust is seeking a highly motivated and organized Helpdesk Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our stakeholders, responding to procurement queries, and ensuring timely resolution of issues.

Main Responsibilities

  • Provide advice, guidance, and support to customers through various communication channels, including email, phone, and in-person.
  • Deliver excellent customer service, ensuring a positive experience for all users.
  • Manage and resolve procurement queries, working closely with internal teams and external suppliers to ensure prompt resolution.
  • Utilize various computerized systems, including Oracle, Sage, and Integra Finance Systems, to support the requisitioning of goods and services.
  • Develop and maintain a flexible approach to working times, prioritizing tasks and managing workload effectively.

About Us

University Hospitals Birmingham NHS Foundation Trust is a leading healthcare provider, committed to delivering high-quality patient care and exceptional service. We are dedicated to creating a supportive and inclusive work environment, where our staff can thrive and reach their full potential.

Person Specification

  • Good general education, including GCSE English and Maths A-C/9-4.
  • Business Administration NVQ level 3 or equivalent experience in an administrative environment.
  • Willingness to undertake relevant training for the position.
  • Relevant experience of working in a patient, public, or customer services-focused role.
  • Experience in effectively communicating via email, telephone, and letter.
  • Experience of Microsoft Office Software.

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