Traffic Operations Manager

2 months ago

Boroughbridge, North Yorkshire, United Kingdom Reed Boardall Group Full time
Key Responsibilities:

As a Traffic Team Leader at Reed Boardall Group, you will be responsible for ensuring the seamless operation of our RBT fleets and enhancing our external customer experience.

Customer Engagement and Satisfaction:

  • Ensure precise and informative communication with customers.
  • Promptly address and resolve customer issues.

Driver and Dispatch Management:

  • Oversee driver assignments, dispatching, and delivery/collection allocations.
  • Confirm driver availability and next day start times.

Claimed Hours Verification and Payroll:

  • Manage and confirm the claimed hours of your group of drivers for weekly payroll.
  • Communicate any deductions or adjustments transparently to individual drivers.

"Golden Hour" (Accident/Incident Reporting) Excellence:

  • Conduct thorough "Golden Hour investigations" with precision.
  • Collate, act upon, and share information with relevant departments.

Teamwork and Communication:

  • Collaborate effectively with other departments and team members within the traffic team.
  • Demonstrate strong communication skills.

Time Management and Prioritisation:

  • Efficiently manage time and prioritise tasks and assignments.

Vehicle Maintenance and Defect Resolution:

  • Handle Vehicle Off-Road (VOR) situations, servicing, and defect management.
  • Collaborate with the fleet department to ensure the roadworthiness of vehicles and trailers.

Multitasking and Adaptability:

  • Exhibit flexibility in handling multiple tasks based on workload requirements.

Operational Issue Reporting:

  • Communicate operational issues to the shift manager to maintain 100% customer satisfaction and meet company KPIs.
  • Escalate situations involving driver duty time constraints to the appropriate line manager.

Compliance and Legal Requirements:

  • Maintain a high level of compliance with legal regulations.
  • Timely resolution of driver infringements.

Computer Literacy and Industry Knowledge:

  • Proficiency in PC skills, including Word, Excel, and Outlook.
  • Possess a strong understanding of the transport industry.

Person Specification:

Reed Boardall Group is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion, or age.

Experience/Knowledge:

  • Familiarity with general office practices and procedures.
  • Prior experience with the CHESS system (training available).
  • Proficiency in maintaining comprehensive records.
  • Skill in managing workloads, time, and handling conflicting priorities.
  • International Transport Manager CPC (Certificate of Professional Competence) is a plus.

Essential:

  • Knowledge of LGV transport.
  • Proficiency in general IT systems and applications within a fast-paced environment.
  • Knowledge and experience with driver hours and EU driver regulations.

Preferred Skills and Abilities:

  • Ability to handle confidential information with sensitivity.
  • Effective communication with internal and external contacts at all levels.
  • Adaptability in responding to unforeseen situations, providing guidance and support.
  • Punctuality in meeting deadlines and directing others to do the same.
  • Professional communication in challenging situations with customers and stakeholders.
  • Teamwork capability.
  • Self-motivation and proactive initiative.

Shift Patterns:

Monday – Friday, 14:00 – 22:00

Monday – Friday, 00:01 – 08:00

Qualifications:

  • A satisfactory level of education (e.g., GCSEs or equivalent) including Mathematics and English.

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