Logistics Operations Supervisor

2 months ago

Boroughbridge, North Yorkshire, United Kingdom Reed Boardall Group Full time

Join Our Team as a Logistics Operations Supervisor

Are you prepared to take on a crucial position in advancing our dedication to quality at Reed Boardall Group? We are in search of a committed Logistics Operations Supervisor to become part of our vibrant logistics team, working in close partnership with the Transport Manager. In this capacity, you will play a significant role in ensuring the efficient functioning of our logistics operations and improving our customer interactions.

Reporting Structure:


• Reports directly to the Transport Shift Leader.

• Key member of the logistics team.

Collaboration with:


• Reed Boardall Group, including Transport and Cold Storage departments.

• Colleagues within Reed Boardall Group.

• External partners, enhancing our logistics processes.

Key Responsibilities:

Customer Interaction and Satisfaction:

• Ensure clear and informative communication with clients.

• Swiftly address and resolve client concerns.

Driver and Dispatch Coordination:


• Manage driver assignments, dispatching, and delivery/collection schedules.

• Verify driver availability and next-day start times.

Hours Verification and Payroll Management:


• Oversee and confirm the reported hours of your team of drivers for weekly payroll.

• Communicate any deductions or adjustments clearly to individual drivers.

Incident Reporting Excellence:


• Conduct thorough investigations of incidents with accuracy.

• Gather, act upon, and disseminate information to relevant departments.

Teamwork and Communication:


• Collaborate effectively with other departments and team members within the logistics team.

• Exhibit strong communication skills.

Time Management and Prioritization:


• Efficiently manage time and prioritize tasks and responsibilities.

• Address Vehicle Off-Road (VOR) situations, servicing, and defect management.

• Work with the fleet department to ensure vehicle and trailer roadworthiness.

Multitasking and Flexibility:


• Demonstrate adaptability in managing multiple tasks based on workload demands.

Operational Issue Communication:


• Report operational issues to the shift manager to maintain high customer satisfaction and meet company KPIs.

• Escalate situations involving driver duty time constraints to the appropriate line manager.

Compliance and Regulatory Adherence:


• Uphold a high level of compliance with legal standards.

• Timely resolution of driver infringements.

Technical Proficiency and Industry Knowledge:


• Proficient in PC applications, including Word, Excel, and Outlook.

• Possess a solid understanding of the logistics industry.

Candidate Profile:

Reed Boardall is an equal opportunities employer, dedicated to providing equal opportunities regardless of race, gender identity, family situation, sexual orientation, disability, religion, or age. This profile is designed to assist interview panels in evaluating candidates systematically and consistently, in line with our equal and diversity policy.

Experience/Knowledge: Desirable (not mandatory):


• Familiarity with general office practices and procedures.

• Previous experience with logistics management systems (training available).

• Proficiency in maintaining detailed records.

• Skill in managing workloads, time, and conflicting priorities.

• International Transport Manager CPC (Certificate of Professional Competence) is a plus.

Essential:


• Knowledge of LGV transport.

• Proficiency in general IT systems and applications within a fast-paced environment.

• Knowledge and experience with driver hours and EU driver regulations.

Preferred Skills and Abilities (developable as needed):


• Ability to handle confidential information with discretion (Essential).

• Effective communication with internal and external contacts at all levels.

• Adaptability in responding to unforeseen situations, providing guidance and support.

• Punctuality in meeting deadlines and directing others to do the same.

• Professional communication in challenging situations with clients and stakeholders.

• Teamwork capability.

• Self-motivation and proactive initiative.

Shift Patterns:

Monday – Friday, 14:00 – 22:00

Monday – Friday, 00:01 – 08:00

Qualifications:


• A satisfactory level of education (e.g., GCSEs or equivalent) including Mathematics and English.
Join our team and contribute to excellence in logistics coordination at Reed Boardall Group.

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