Traffic Operations Manager

2 months ago

Boroughbridge, North Yorkshire, United Kingdom Reed Boardall Group Full time

Job Summary:

We are seeking a highly skilled Traffic Operations Manager to join our dynamic team at Reed Boardall Group. As a key member of our transportation team, you will play a pivotal role in driving our commitment to excellence in logistics and transportation coordination.

Key Responsibilities:

  • Customer Engagement and Satisfaction:
    • Ensure precise and informative communication with customers.
    • Promptly address and resolve customer issues.
  • Driver and Dispatch Management:
    • Oversee driver assignments, dispatching, and delivery/collection allocations.
    • Confirm driver availability and next day start times.
  • Claimed Hours Verification and Payroll:
    • Manage and confirm the claimed hours of your group of drivers for weekly payroll.
    • Communicate any deductions or adjustments transparently to individual drivers.
  • Accident/Incident Reporting and Investigation:
    • Conduct thorough investigations into accidents and incidents.
    • Collate, act upon, and share information with relevant departments.
  • Teamwork and Communication:
    • Collaborate effectively with other departments and team members within the transportation team.
    • Demonstrate strong communication skills.
  • Time Management and Prioritization:
    • Efficiently manage time and prioritize tasks and assignments.
  • Vehicle Maintenance and Defect Resolution:
    • Handle Vehicle Off-Road (VOR) situations, servicing, and defect management.
    • Collaborate with the fleet department to ensure the roadworthiness of vehicles and trailers.
  • Operational Issue Reporting:
    • Communicate operational issues to the shift manager to maintain 100% customer satisfaction and meet company KPIs.
    • Escalate situations involving driver duty time constraints to the appropriate line manager.
  • Compliance and Legal Requirements:
    • Maintain a high level of compliance with legal regulations.
    • Timely resolution of driver infringements.
  • Computer Literacy and Industry Knowledge:
    • Proficiency in PC skills, including Word, Excel, and Outlook.
    • Possess a strong understanding of the transportation industry.

Requirements:

  • Essential:
    • Knowledge of LGV transport.
    • Proficiency in general IT systems and applications within a fast-paced environment.
    • Knowledge and experience with driver hours and EU driver regulations.
  • Desirable:
    • Familiarity with general office practices and procedures.
    • Prior experience with the CHESS system (training available).
    • Proficiency in maintaining comprehensive records.
    • Skill in managing workloads, time, and handling conflicting priorities.
    • International Transport Manager CPC (Certificate of Professional Competence) is a plus.

Preferred Skills and Abilities:

  • Ability to handle confidential information with sensitivity.
  • Effective communication with internal and external contacts at all levels.
  • Adaptability in responding to unforeseen situations, providing guidance and support.
  • Punctuality in meeting deadlines and directing others to do the same.
  • Professional communication in challenging situations with customers and stakeholders.
  • Teamwork capability.
  • Self-motivation and proactive initiative.

Shift Patterns:

Monday – Friday, 14:00 – 22:00

Monday – Friday, 00:01 – 08:00

Qualifications:

A satisfactory level of education (e.g., GCSEs or equivalent) including Mathematics and English.

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