Traffic Operations Manager

3 days ago

Boroughbridge, North Yorkshire, United Kingdom Reed Boardall Group Full time

Key Responsibilities:

  • Customer Engagement and Satisfaction:
  • Ensure precise and informative communication with customers.
  • Promptly address and resolve customer issues.

Driver and Dispatch Management:

  • Oversee driver assignments, dispatching, and delivery/collection allocations.
  • Confirm driver availability and next day start times.

Claimed Hours Verification and Payroll:

  • Manage and confirm the claimed hours of your group of drivers for weekly payroll.
  • Communicate any deductions or adjustments transparently to individual drivers.

"Golden Hour" (accident/incident reporting) Excellence:

  • Conduct thorough "Golden Hour investigations" with precision.
  • Collate, act upon, and share information with relevant departments.

Teamwork and Communication:

  • Collaborate effectively with other departments and team members within the traffic team.
  • Demonstrate strong communication skills.

Time Management and Prioritisation:

  • Efficiently manage time and prioritise tasks and assignments.

Multitasking and Adaptability:

  • Exhibit flexibility in handling multiple tasks based on workload requirements.

Vehicle Maintenance and Defect Resolution:

  • Handle Vehicle Off-Road (VOR) situations, servicing, and defect management.
  • Collaborate with the fleet department to ensure the roadworthiness of vehicles and trailers.

Operational Issue Reporting:

  • Communicate operational issues to the shift manager to maintain 100% customer satisfaction and meet company KPIs.
  • Escala.te situations involving driver duty time constraints to the appropriate line manager.

Compliance and Legal Requirements:

  • Maintain a high level of compliance with legal regulations.
  • Timely resolution of driver infringements.

Computer Literacy and Industry Knowledge:

  • Proficiency in PC skills, including Word, Excel, and Outlook.
  • Possess a strong understanding of the transport industry.

Person specification:

Reed Boardall Group is an equal opportunities employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion, or age.

Qualifications:

A satisfactory level of education (e.g., GCSEs or equivalent) including Mathematics and English.

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