Customer Service Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom haart Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Specialist to join our team in Sheffield. As a key member of our Part Exchange & Group Clients team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive a quick turnaround on services.

Key Responsibilities

  • Consistently achieve targets and goals set for sales of Part Exchange, Assisted Move and/or Quick Purchase properties.
  • Confidently deal with clients and customers from initial appraisal request stage.
  • Receive and process appraisal requests and marketing instructions from both developer and corporate clients in a timely and efficient manner.
  • Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
  • Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
  • Recommend solutions to problems and communicate these in a timely and professional manner.
  • Communicate confidently via telephone where possible, building upon and maintaining business relationships.
  • Respond to emails/written communication clearly and concisely, ensuring grammatical precision.
  • Ensure systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
  • Ensure at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
  • Liaise with external parties and suppliers to provide third party services including RICS valuations, contractor and other reports as required.
  • Work closely with the Part Exchange & Group Clients' extended team to ensure good communication with regard to workload, turn-around times and any client specific challenges.
  • Manage own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform 'Rosie'.
  • Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
  • Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
  • Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
  • Participate in ad-hoc projects as and when required by your colleagues and management team.
  • Prioritise work, chase agents and other stakeholders to ensure all actions are completed in line with Service Level Agreements.
  • Ability to support other areas of the Division with minimal supervision or support when requested.
  • Always maintaining accountability and integrity.
  • Identify new business and regularly update market intelligence
  • Monitor competitors and familiarise yourself with their "product" and services and understand who their client base is.
  • Promote "one business" ethos to other parts of the Group where possible.
  • Identify new opportunities and communicate these effectively to relevant colleagues.

What We Offer

We offer a competitive salary, dedicated training and coaching to support your ongoing development, and a chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level.

Requirements

  • Demonstrable track record of success and knowledge within customer service
  • Passionate about Spicerhaart, our values and processes
  • A hunger to earn. A drive to work hard and reap the rewards from your dedication

What's Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].

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