Customer Service Recovery Specialist

3 weeks ago


Sheffield, Sheffield, United Kingdom Royal Mail Full time

About the Role

We are seeking a highly skilled Customer Service Recovery Specialist to join our Pay Team at Royal Mail. As a key member of our team, you will be responsible for maintaining and managing all aspects of employee records and pay information on our payroll system.

Key Responsibilities

  • Recovery of employee overpayments and debt from current employees and employees who have ceased employment.
  • Actively pursue employee debt from those employees who have ceased employment with outstanding debt balance.
  • Direct contact with an often challenging customer base through both written communication and telephone to secure recovery of monies owed.
  • Work with external debt recovery supplier to ensure Royal Mail secures best outcomes in terms of recovery rates.
  • Process and maintain payroll data relating to all aspects of Pay for all Royal Mail Employees.
  • Understand and accurately deliver Pay Services products to internal and external customer's agreed requirements including compliance with legal requirements and business policies.
  • Respond to process specific queries received into the team to an excellent standard.
  • Ensure service issues are raised through the appropriate channels in a timely manner.
  • Raise areas for service improvement whenever identified and actively review recovery strategies.

About You

We are looking for a highly motivated and experienced individual with a strong background in debt recovery and payroll administration. You will have excellent communication and interpersonal skills, with the ability to deal with a challenging customer base and work effectively in a team environment.

What We Offer

In return for your hard work and dedication, we offer a competitive salary, excellent benefits package, and opportunities for career development and progression.



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