Client Solutions Operations Lead

5 days ago


Glasgow, Glasgow City, United Kingdom Nucleus Financial Full time

We're seeking a highly skilled Senior Client Solutions Operations Analyst to join our technical servicing team at Nucleus Financial. This role is integral to our customer service strategy, requiring a professional with exceptional organizational skills and a passion for delivering high-quality results.

The ideal candidate will have a proven track record in the financial services industry, with experience in pensions and death processing. They will be able to build strong relationships with clients and colleagues alike, prioritizing tasks effectively and communicating complex information in a clear and concise manner.

Key responsibilities will include:

  • Managing multiple client queries and ensuring timely resolution
  • Identifying areas for process improvement and contributing to the design and implementation of new controls
  • Collaborating with the user operations team to share knowledge and best practices
  • Ensuring seamless day-to-day operations and contributing to the development of a positive customer experience

We're a service-obsessed organization that values cultural contribution above technical ability. If you're a motivated and detail-oriented individual with a passion for delivering exceptional results, we'd love to hear from you.

Nucleus Financial is a forward-thinking company that's committed to transforming the financial services industry. We believe in empowering our employees to take ownership of their work and make a real impact. If you're looking for a challenging and rewarding role that aligns with your values, we encourage you to apply.

We're an inclusive organization that values diversity and promotes a culture of respect and empathy. We offer a comprehensive benefits package, including pension, bonus, and flexible working options, to support the well-being of our employees.



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