Senior Client Solutions Operations Analyst

2 months ago

Glasgow, Glasgow City, United Kingdom Nucleus Financial Full time

We are seeking a seasoned professional to join our technical servicing team as a Senior Client Solutions Operations Analyst.

This role requires a strong focus on customer service and relationship management. You will be responsible for balancing customer needs and expectations while managing a dynamic workload. Your daily tasks will include handling multiple queries, ensuring timely resolutions, and supporting colleagues in achieving positive outcomes for clients.

As a Senior Analyst, you will play a key role in identifying areas for process improvement to enhance client services and protect client assets. You must understand and manage risks effectively within our framework.

Your responsibilities will include:

  • Servicing clients through various activities such as processing transactions and responding to inquiries
  • Adapting to support different areas within the department
  • Sharing knowledge with team members and other departments
  • Optimizing user operations processes and enhancing the customer experience

About You

If you are known for being highly organized, detail-oriented, and proactive in problem-solving, this role is for you. You should excel at mentoring and promoting positive behaviors while upholding core values and driving high performance.

Experience in financial services, particularly pensions and client servicing, is preferred. Strong relationship-building, communication, and prioritization skills are essential. You must also demonstrate the ability to anticipate needs, find innovative solutions, and derive satisfaction from helping others.

About Nucleus Financial

Nucleus Financial is dedicated to revolutionizing financial services and delivering superior outcomes for our clients. We prioritize service excellence and offer a challenging yet rewarding environment where you can grow both personally and professionally. Our inclusive culture sets us apart, fostering collaboration and innovation.

We provide a comprehensive range of benefits, including pensions, bonuses, parental leave, wellness programs, and flexible work arrangements. Join us in shaping the future of finance and making a meaningful impact on our clients' lives.

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