Client Solutions Operations Specialist

7 days ago


Glasgow, Glasgow City, United Kingdom Greenbean Full time
Job Description

We are currently working with Greenbean, a leading company in the industry, who are looking for a Client Solutions Operations Analyst to join their Technical Servicing team on a 12-month fixed-term contract.


This role involves working 35 hours per week, Monday to Friday, 9am to 5pm, with a 1-hour lunch break, and offers a salary of £25,000-£27,000.


**Key Responsibilities:**

  • Providing exceptional customer service, balancing customer needs and expectations with managing a diverse and complex portfolio.
  • Collaborating with cross-functional teams to drive business growth and improve operational efficiency.
  • Analyzing and resolving customer complaints and issues in a timely and professional manner.
  • Developing and implementing process improvements to enhance customer satisfaction and experience.


**Requirements:**

  • Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong understanding of customer needs and expectations.
  • Ability to work independently and as part of a team, with a strong focus on delivering results and meeting deadlines.


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