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Senior Client Solutions Operations Specialist
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Glasgow, Glasgow City, United Kingdom Nucleus Financial Full timeWe're seeking a Senior Client Solutions Operations Analyst to join our technical servicing team.This role is integral to customer service, requiring a healthy balance between delivering on customer needs and expectations, while managing a dynamic and varied workload.Responsibilities include managing multiple queries, ensuring timely resolution, and...
Client Solutions Operations Specialist
2 months ago
We are currently working with a company, Greenbean, who are looking for a Client Solutions Operations Analyst to join their Technical Servicing Team.
This role is ideal for someone who is well-organized, has excellent communication skills, and is able to work effectively in a fast-paced environment.
Key Responsibilities- Servicing clients by applying money, handling queries, processing transfers, and handling pension queries.
- Adapting and supporting across the breadth of the department.
- Sharing knowledge across the user operations team and wider business.
- Ensuring all user operations processes run smoothly, highlighting areas where improvements can be implemented, and improving the customer journey.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and deadlines.
- Competitive salary with annual reviews.
- 10% non-contributory employer pension.
- Annual performance-linked bonus.
- Group income protection.
- Life assurance.
- Potential for hybrid working opportunities.
- 25 days holiday plus bank holidays.
- Increased holidays with length of service.
- Holiday trading scheme.
- Private medical insurance.
- Pantry stocked with free food and snacks.
- Discounted gym memberships.
- Cycle-to-work scheme.
- Employee assistance programme with confidential counselling.
- Support from trained mental health first aiders and menopause ambassadors.
