Client Solutions Operations Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Greenbean Full time

We are currently seeking a Client Solutions Operations Specialist to join our Technical Servicing team on a 12-month fixed-term contract at Greenbean.

This role offers a competitive salary of £25,000-£27,000 for a 35-hour week, Monday to Friday, 9am to 5pm, with a 1-hour lunch break.

As a Client Solutions Operations Specialist, you will be responsible for identifying areas for control improvement and assisting in the design and implementation of enhancements to better serve clients and protect their funds.

You will be part of our Client Solutions Operations team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:

Financial Security:

Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.

Work-Life Balance:

Potential for hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.

Private medical insurance, pantry stocked with free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme with confidential counselling, and support from trained mental health first aiders and menopause ambassadors.

You will be responsible for servicing clients, whether that be by applying money, handling queries, processing a transfer, or handling pension queries.

You will also share your knowledge across the user operations team and wider business.

You will have a knack for asking insightful questions to grasp expectations and react swiftly to solve problems as they arise.

You will set high performance standards, even when pushing the team to excel, fostering an environment where high performance is the norm.

An understanding of the impact of your actions and the ability to manage them in accordance with the risk framework is essential.



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