Client Solutions Operations Professional
4 weeks ago
We are currently recruiting for a Client Solutions Operations Professional to join our Technical Services team on a 12-month fixed term contract.
This role has a competitive salary of £25,000-£27,000 working 35 hours per week, Monday to Friday, with a 1-hour lunch break.
The ideal candidate will have excellent customer service skills, with the ability to balance customer needs and expectations with managing a diverse and dynamic workload.
You will be responsible for identifying areas for control improvement, assisting in the design and implementation of enhancements to better serve clients and protect their funds.
Our comprehensive benefits package includes:
- Financial Security: Competitive salary, annual reviews, 10% employer pension, annual bonus, group income protection, and life assurance.
- Work-Life Balance: Hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme.
- Wellbeing: Private medical insurance, free food and snacks, discounted gym memberships, cycle-to-work scheme, employee assistance programme, and mental health support.
As a Client Solutions Operations Professional, you will spend your time:
- Servicing clients by applying money, handling queries, processing transfers, and handling pension queries.
- Adapting and supporting across the breadth of the department.
- Sharing knowledge across the user operations team and wider business.
- Ensuring user operations processes run smoothly and identifying areas for improvement.
About You:
We're looking for someone who is well-organised, empathetic, and able to take the time to understand people's needs. You'll have a knack for asking insightful questions and reacting swiftly to solve problems as they arise.
You'll enjoy mentoring others and promoting the right behaviours, supporting core values, and personally exemplifying them. You'll set high performance standards and foster an environment where high performance is the norm.
An understanding of the impact of your actions and the ability to manage them in accordance with the risk framework is essential.
This role is a great opportunity to join our Client Solutions Operations team and contribute to delivering exceptional client experiences.
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