Strategic Client Manager

2 weeks ago


London, Greater London, United Kingdom WiseTech Global Full time

As a key member of our global Key Account Management team, you will play a critical role in building and maintaining lasting relationships with our most strategic clients. You will be responsible for understanding their business needs and providing tailored solutions to support their goals.

Key Responsibilities:

  1. Engage with strategic clients: Lead regular communications with clients to understand their business needs and support them in achieving their goals.
  2. Drive client insights: Use data analysis and client discovery techniques to offer tailored recommendations, aligning our products and services to client objectives.
  3. Manage escalations: Act as a trusted escalation point, collaborating with internal teams to resolve critical client issues and ensure a seamless support experience.
  4. Enhance client growth: Partner with Business Development teams to drive organic growth by identifying new opportunities to serve each client's unique needs.
  5. Build lasting relationships: Conduct strategic quarterly reviews and continuous check-ins to cultivate deep, trusted partnerships.

What You Bring:

  • A passion for understanding and exceeding client needs, ideally with experience in freight forwarding or a related field.
  • CargoWise Certified Professional
  • University degree or equivalent professional certification

Take the next step in your career with WiseTech Global. Apply today to make an impact on the success of some of our most valued clients.



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