Client Experience Specialist
2 days ago
We're looking for a skilled Client Care Specialist to join our Manchester-based team. This hybrid role (2 days on-site) comes with a competitive starting salary of £30,000 per annum.
Company OverviewiO Associates is a pioneering tech start-up dedicated to transforming the financial services sector. Our mission is to provide unparalleled client experiences through innovative solutions and exceptional service.
Job DescriptionThis role involves being the primary point of contact for clients, ensuring their needs are met and issues are resolved promptly. You will also be responsible for developing and implementing systems to enhance client service delivery, collaborating closely with our marketing and tech teams.
Key Skills and Qualifications- Proven ability to handle customer inquiries effectively, with a strong sales background.
- Experience in using Intercom or building automated chatbots.
- Knowledge of CRM systems and their applications.
- Excellent communication and problem-solving skills, with a self-starter attitude.
- Ability to work independently and manage the Client Care function.
- Expertise in relationship management with external partners.
As a valued member of our team, you'll have opportunities to grow professionally and potentially take on leadership roles within the next year.
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