Client Experience Coordinator

5 months ago

Manchester, United Kingdom Smile Stylist Full time

Smile Stylist presents an exciting full-time opportunity for a professional and empathetic professional to join our team at our luxury state-of-the-art private dental practice based in Manchester City Centre as a Client Experience Coordinator.

The role of Client Experience Coordinator is incredibly important to the patient experience that we provide at our practice. You will be the first point of contact for patients who are looking to learn more about achieving their dream smile and the different dental treatments we provide.

We are looking for a motivated, ambitious individual with the right mindset who can work on their own initiative to join our kind and caring team.

**About the Job role**:
You will spend your time managing new patients’ dental enquiries, and provide telephone consultations for those interested.

You will be the bridge between our patients and our clinical team, ensuring that the patient is provided with exceptional care throughout their time with us.

You will work closely alongside the Practice Manager and Business Manager, and have control of our social media pages - you will be involved in helping us create exciting content for our social media channels You will have your own consultation space, mobile and PC, but most importantly, you will be provided with the freedom to be creative within your role to help us grow our company

The role is ideal for someone who understands and appreciates the importance of customer experience, is passionate to help drive the practice forward and become an ambassador of the services provided by the practice.
- Be the first point of contact for new patient enquires
- Contact patients to discuss treatments we offer
- Seeing patients face to face discussing treatments and finance options available
- Supporting the patient throughout their treatment journey
- Be able to cover receptionist duties when required
- Involved in business development growth strategies

**Essential Requirements**:

- Deliver a world-class experience for every customer
- Effective and excellent communication with all key business relationships
- Excellent customer service skills
- Previous experience working in a Dental practice as a Patient treatment co-ordinator is not essential as full training will be given
- Must be savvy with social media - you will be involved in helping us create exciting content for our social media channels
- Excellent negotiation and closing skills
- Have excellent up selling /cross selling experience/ skills
- Incentivised by hitting key targets
- Proven sales track record in developing new business
- Organised with impeccable attention to detail
- Motivated to be successful
- Previous experience in a sales-based customer-focused industry
- Positive attitude, good communication skills
- Excellent verbal and written communication skills
- Competent level of IT proficiency with the ability to produce excel sheets, graphs and accurate data
- Keep accurate records of customer interactions and activities.
- Suggest ideas for improving the patient journey
- Excellent presentational skills for treatment introduction.

**Key Job benefits**:

- A competitive salary
- Bonuses on achieving targets with clear KPIs
- Annual training to all staff
- On-going support and the opportunity for personal and professional development.
- Career development and opportunities are available for those wishing to grow

**Benefits of working with Smile Stylist**:

- Excellent team support working with numerous specialists and a highly skilled team
- In house/training support and opportunities for future growth
- We invest in our team - Providing things like weekly treats and paid social events. Plus, every team member gets their birthday off work - paid
- We like new ideas, and always encourage staff to express their views to help drive the business forward
- Modern surgeries and dental software systems

**Job Type**: Full time

**Working Schedule**:
Monday 7.30am - 16.00pm

Tuesday 9.30am - 18.00pm

Wednesday 9.30am - 18.00pm

Thursday 9.30am - 20.00pm

Friday 9.30am - 14.00pm

Saturday 10.00am - 15.00pm (1 a month)

**Competitive salary dependant on experiance**

If you think you possess the skills and experience, we would love to hear from you

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- On-site gym

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- Manchester City Centre: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Reference ID: Client Experience Coordinator

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