Service Desk Response Specialist

6 days ago


Inverness, Highland, United Kingdom Global Energy Group Full time

Job Summary: We are seeking a highly skilled and customer-focused Service Desk Response Specialist to join our Technical Services team at the Global Energy Group. As the face of our IT support, you will be responsible for providing exceptional user support services to our customers, ensuring they have well-supported and functional IT equipment.

Key Responsibilities:

  • Respond to first-line enquiries in person, via email/IT Portal or telephone, providing timely and effective solutions to our customers.
  • Manage own time effectively in support of the Service Desk priorities as determined by the Service Desk Team Leader.
  • Log, manage and close calls within the appropriate Service Desk system.
  • Provide 1st and 2nd line IT/Telephony support for software, infrastructure and desktop services provided to end users.
  • Deliver, install and set up IT/Telephony equipment as set out within the service catalogue or via user request.

Requirements:

  • 2-3 years' experience in an IT helpdesk or support environment.
  • Experience in key enterprise IT systems such as Microsoft Exchange, Office 365 etc.
  • Excellent communication and interpersonal skills.
  • Strong customer focus.
  • Desire to progress and learn new technologies.
  • Driving License Essential.

About Us: The Global Energy Group is a service-focused, performance-driven business offering construction, maintenance and enhancement solutions to a diverse range of energy industry customers. Our culture underpins everything we do, ensuring all our people are commercially astute, delivery-focused, empowered, entrepreneurial and committed to building long-term working partnerships.


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