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Front Desk Associate

2 months ago

Inverness, Highland, United Kingdom whitbread Full time

We are seeking a skilled and friendly Front Desk Associate to join our team at Whitbread. As the welcoming face of our hotel, you will use your excellent customer service skills to ensure guests have a pleasant stay. Whether it's greeting them with a warm smile or assisting the housekeeping team in preparing rooms, your role is crucial in creating a positive experience for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly
  • Manage the front desk operations, including check-in, check-out, and room assignments
  • Assist the housekeeping team in preparing rooms for guests, ensuring a high level of cleanliness and organization
  • Process payments, handle guest complaints, and maintain accurate records
  • Collaborate with other departments to ensure seamless operations and excellent guest experience

Benefits:

  • Training and support provided for a seamless onboarding process
  • Access to Whitbread Benefits card for discounts on accommodation and meals
  • Company pension and saving schemes available
  • Various discounts on shopping, travel, and entertainment
  • Complimentary breakfast at Premier Inn for 2

About Us:

Whitbread is a leading hospitality business committed to diversity and inclusivity. We welcome applicants from all backgrounds and are dedicated to creating a positive and inclusive work environment. Flexible working options are available to support your work-life balance.