Complaints Support Officer
2 weeks ago
About Searchability Ltd:
We are a forward-thinking Credit Broker, committed to delivering exceptional client-focused services.
The Job Description:
In this vital role, you will work as a Complaints Support Officer, supporting our Complaints department.
- You will be responsible for working with a shared mailbox to collect data from correspondence and adding information to our system.
- Logging incoming complaints across various categories will also be a key part of your responsibilities.
- You will provide administrative support to complaint handlers, including some phone-based support for queries and new complaints.
- Ensuring compliance with company guidelines and regulatory policies will also be an important aspect of your role.
- Collaboration with other departments to handle additional requests, such as warranty support, will also be necessary.
What We Offer:
- A competitive annual salary of £25,000 - £27,000.
- An opportunity to work in a fast-paced and supportive team office environment.
Requirements:
- A competitive salary with growth potential.
- Opportunity to develop within a leading industry organisation.
- Supportive team culture.
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