Financial Recovery Specialist
23 hours ago
In the dynamic environment of E Next, we are seeking a skilled Financial Recovery Specialist to join our team. As a key member of our 3rd Party Debt Team, you will play a pivotal role in ensuring the financial health of our organization by recovering outstanding debts through third-party agencies. This includes Litigation and Debt Collection Agencies. Your responsibilities will encompass managing the debt sale process, liaising with external agencies, and monitoring recovery performance.
Key Responsibilities:
- Agency Relationship Management: Develop and maintain strong relationships with external debt collection agencies.
- Performance Monitoring: Track and analyse recovery performance, identifying areas for improvement.
- Regulatory Compliance: Ensure compliance with all relevant regulations and guidelines. Resolve queries from our Third Party Partners, support our customers through a litigation Journey as well as our internal insolvency process.
- Engage in difficult conversations and overcome objections to achieve the right outcome.
- Employ good English skills both written and verbal.
- Utilize data insights to make informed decisions and better serve our customers.
Requirements:
- Prior customer service experience (we provide full training for energy industry knowledge).
- Experience in debt collection.
What We Offer:
- A competitive salary of £24,195 - £26,010 per annum, based on experience.
- A flexible work arrangement with a hybrid approach: split your week between home and our Nottingham hub (typically 2-3 days).
- A core working hour schedule of 9AM-5PM, Monday-Friday.
- A generous holiday package including 26 days off plus bank holidays, and a guaranteed birthday day off.
- A wide range of flexible benefits, including retail discounts, health and wellbeing options, and more.
- A pension scheme with a generous employer contribution.
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