Customer Service Representative

2 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom SUEZ Full time

Delivering innovative and environmentally responsible solutions for water and waste management requires a dedicated team of professionals. As a Customer Support Officer at SUEZ, you will play a vital role in helping us achieve our mission to preserve and restore our planet's natural capital for future generations.

The salary for this position starts at £23,373 plus bonus, pension, and holidays.

About the Role

You will be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small. Your primary responsibility will be to proactively manage the 'customer at risk' process relating to the branch customer portfolio.

  • Identify and resolve issues promptly to ensure timely resolutions and retention.
  • Negotiate with clients and internal stakeholders to maintain profit margins in line with regional expectations.
  • Record and maintain all potential customer at risk branch churn, identifying and reporting any trends that may be developing.

In addition to managing customer relationships, you will also promote our services and support the retentions team during upselling campaigns. You will be responsible for managing the three-month handover of accounts from FSE to the retentions team and staying up-to-date with current costs and prices required for collection services.

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experiences. If you are passionate about delivering excellent customer service and have a strong understanding of account management principles, we would love to hear from you.

About Us

We value our people and offer a range of development opportunities, benefits, and rewards that reflect their hard work. In a friendly and supportive environment, you will be inspired to grow and play your part in creating a better future for all.



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