Customer Service Champion

1 day ago


Milton Keynes, Milton Keynes, United Kingdom Paradigm Housing Group Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Champion. This is an exciting opportunity to make a real impact in our communities and help shape the future of our services.

As a key member of our Customer and Neighbourhood Team, you will play a vital role in delivering outstanding services to our customers. You will be responsible for ensuring high levels of service performance and customer satisfaction.

Responsibilities
  • Deliver exceptional customer service and resolve issues efficiently.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Provide expert advice and support to customers on housing-related matters.

This is a challenging yet rewarding role that offers opportunities for professional growth and development.

Requirements
  • Bachelor's degree in a relevant field such as social work, housing management, or a related field.
  • Proven experience in customer-facing roles, preferably in the social housing sector.
  • Excellent communication and interpersonal skills.
  • A strong understanding of social housing issues and legislation.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, pension scheme, and annual leave.

About Us

Paradigm Housing Group is a leading provider of affordable housing in the UK. We are committed to providing excellent customer service and making a positive impact in our communities.



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