Call Center Coordinator
4 weeks ago
GP Strategies Corporation is a leading provider of talent transformation solutions. Our innovative consulting, learning services, and talent technology solutions have helped over 6,000 organizations globally achieve meaningful change.
At GP Strategies, we believe that relationships, business, work, innovation, strategy, and transformation are all about people. We're looking for a skilled Call Center Coordinator to join our team and contribute to the satisfaction of our Distributors' Network.
Key Responsibilities:
- Follow-up with parts analysts to resolve backorders and special orders.
- Respond to Distributors' requests via mail and telephone.
- Search for references and accessories.
- Conduct price analysis and order placement.
- Investigate and resolve discrepancies.
- Manage order creation and warehouse processes.
- Take photographs and modify manuals.
- Update organizational charts and training matrix projects.
- Develop customs knowledge.
Requirements:
- Data analysis and reporting skills (intermediate-advanced Excel).
- 6+ months of experience in purchasing and ordering processes, customer service, call centers, or related fields.
- Bachelor's degree in business administration, International Relations, and/or International Trade.
- Written and spoken expression (intermediate-advanced Spanish and English).
We're looking for a team player with:
- Excellent customer service skills.
- Strong analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
- Organizational skills and attention to detail.
- Critical thinking and creativity.
GP Strategies is committed to diversity and inclusion. We're an Equal Opportunity Employer and welcome applications from qualified candidates. We're proud to be a global organization with over 4,000 employees in 30+ countries. Our culture focuses on performance, respect, fairness, and collaboration. We support our people, regardless of their background or location, because we believe that diverse perspectives drive innovation and success.
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Solihull, Solihull, United Kingdom GP Strategies Full timeGP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development programs help organizations achieve meaningful change through their people.As a Logistics Coordinator, you will play a critical role in ensuring the satisfaction of our Distributors' Network. Your primary responsibility will be to...
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Solihull, Solihull, United Kingdom GP Strategies Full timeGP Strategies is a leading provider of talent transformation solutions. We help organizations achieve meaningful change through our award-winning learning and development services.As a Logistics Coordinator, you will play a crucial role in ensuring the satisfaction of our Distributors' Network. Your responsibilities will include:Following up with parts...
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Solihull, Solihull, United Kingdom GP Strategies Full timeGP Strategies Corporation is a leading provider of talent transformation solutions. Our award-winning learning and development programs help organizations achieve meaningful change through their people.As a Logistics Coordinator, you will play a critical role in ensuring the satisfaction of our Distributors' Network. Your primary responsibility will be to...
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