Technical Support Specialist for Bosch Power Tools
5 days ago
Want to be part of a team that delivers top-notch service to Bosch Power Tool customers?
We are looking for a skilled candidate to help us achieve our goal of providing exceptional service, and your contribution will be invaluable.
Key areas of support include:
- Providing technical assistance to the User and Customer Care Centre, Bosch field sales force, and directly with Bosch customers
- Arranging collections of repairs from users and answering questions about the progression of their repair
- Sending parts drawings and selecting the correct spare parts
- Handling customer complaints/claims in association with our legal team
- Collaborating with other areas of Bosch Power Tools to improve processes and efficiency
- Liaising with the Bosch Service Centre repair Manager on technical topics
- Providing technical/system training to the User and Customer Care Centre
- Supporting the central QMM department
Requirements
What makes you stand out
- You must have excellent people skills and be customer-focused
- You must have excellent written English and telephone manner
- You must be able to work under pressure and demonstrate good attention to detail
- You must be proficient in Microsoft Office, particularly Word and Excel
- A driving license is advantageous
- You should have experience in diagnosis and repair in a workshop environment
Additional Information
This role is office-based at our head office in Denham, near Uxbridge, with hybrid working available, allowing for up to 2 days a week to work from home.
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